When you place an order on the The Red Door Gallery website, which includes sending a payment, it is deemed binding.
All prices shown are in UK Sterling and any delivery costs are displayed on the ‘Check Out’ page.
Payment for all goods must be made in advance by credit/debit card or Paypal at the time of ordering. We accept payment with Visa, Mastercard, and any other cards available through Paypal.
The Red Door Gallery is fully ‘PCI Compliant’ and use the online payment gateway SagePay who have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your card and personal details remain secure throughout the transaction process.
We accept the following credit cards through the SagePay gateway:
Visa, Mastercard, Maestro, Solo, Switch
We can also accept payment through PayPal
SHIPPING / DELIVERY TIMES
Standard Delivery /Timescales
We aim to have all orders (UK and International) shipped within 2 working days from when the order is received, however it is often sooner. Once dispatched, we will email you to let you know the goods have been sent.
Approximate delivery timescales are as follows.
- UK – 2 to 5 days (unless during ‘peak’ periods when timescales may alter)
- European / EEC – 14 to 21 days (please also see below regarding customs charges and / Import Duty)
- International / Rest of World – 10 to 14 days
Express Delivery and Special Requests
We can offer Special Delivery (next Day service) for UK deliveries ordered before 12 noon. If you require this service, please call us on 0131 477 3255 to make your order by telephone. We will advise of the ‘Special Delivery’ postage cost and when you can expect delivery. If you are an International Customer have a special request for delivery then please contact us on email@example.com.
OUT OF STOCK
Whilst we take every care to ensure that our on-line shop is up to date, there may be rare occasions when items purchased are ‘out of stock’. If this is the case, we will contact you with an estimated delivery date and if this is not acceptable we will offer to refund the purchase.
UK Postage All UK deliveries are charged at a flat rate of £4.95 using Royal Mail ‘Tracked 48 Service’ (see https://www.royalmail.com/sending/uk/tracked-48). We generally dispatch all orders on the same day / day after receipt and Royal Mail tracked service usually takes 2 to 3 working days.
UK Special Delivery (next working day) We can offer ‘Royal Mail Special Delivery’ (next working day service for UK deliveries) for most orders at a cost of £14.95. If you require this service, please call us on 0131 477 3255 to process the order by telephone. This enables us to ensure that the item(s) are in stock and that the order makes its way to our dispatch team straight away.
European Postage All European deliveries (all Countries in the EU/EEC) are charged at £14.95 – this is a ‘Fully Tracked’ Service.
Rest of the World / International Postage Depending on destination international deliveries (i.e. not EU/EEC) are charged at £21.95 with the exception of Australia, New Zealand and also The United States of America (who dramatically increased USA prices in August 2020 🙁 These 3 destinations are charged at £24.95 for a ‘Signed for / Tracked’ mail service (max 2kg shipping weight for goods and the overall dimensions of package not to exceed 90 cm).
N.B. Please note that some bulky / heavier items have a higher delivery charge (than stated above). If this is the case, we will contact you by email once we receive you order and advise of the exact shipping cost (whereupon you can decide either to proceed with the purchase or request a full refund).
See further information regarding Postage and Delivery.
CUSTOMS CHARGES, IMPORT DUTY AND VAT
Please note that The Red Door Gallery (the seller) is not liable for any customs charges or import VAT that may be applicable on goods dispatched and received in EU, EEA and other International Destinations (i.e. countries other than the UK). It should be noted therefore that customers (the buyer) may have to pay additional charges for import Duty and/or VAT to their respective governing tax authority which would typically be to the postal carrier and delivery agent. Customs process may delay the delivery of goods from the times stated.
European Union /EEA Countries (VAT) – Whilst there is no ‘Import Duty’ applicable (due to the Brexit Agreement) on goods imported from UK, VAT is now payable on all goods imported from the UK, eg. France VAT 20%, Spain VAT 21%, Germany VAT 19%.
All EU/EEA and International Deliveries are sent on a ‘Delivered at Place’ (DAP) basis, which means the seller is responsible for the delivery of the goods (including transport costs) to the named destination of the buyer. The costs of carrying out all the necessary customs / import formalities are expressly excluded. These costs (if applicable) are borne by the buyer, meaning that all taxes incurred when importing to the country of destination must be paid by the buyer or the recipient.
Damaged goods – In the unlikely event that your order arrives damaged, please contact us immediately so that we can arrange a replacement of your order. We will also ask for the damaged goods to be returned.
Exchanges / Credit Note – Whilst we hope that you are delighted with your order, we understand that sometimes you may wish to return the goods. Please just let us know, post the item back within 14 days of receipt to the address below and we will gladly offer you an ‘exchange, credit note or gift voucher’ to the value of the goods purchased.
The Red Door Gallery, 42, Victoria Street, Edinburgh, Midlothian, EH1 2JW, UK.
Customers are responsible for return postage costs. Please wrap the items very securely and use an insured / registered delivery service, keeping the receipt in case of any damage in transit. We cannot accept liability for goods lost or damaged in transit.
If you have any particular feedback or questions regarding our postage prices / delivery service or returns policy, please feel free to email us at firstname.lastname@example.org
This is the privacy notice of The Red Door Gallery Ltd. In this document, “we”, “our”, or “us” refer to Red Door Gallery. We are a company registered in UK (Company Number SC400417) and our registered office is at 42 Victoria Street, Edinburgh EH1 2JW, United Kingdom.
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1 verify your identity for security purposes
1.2 sell products to you
1.3 provide you with a customer receipt for goods purchased
1.4 provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent (express and implied consents)
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website and enter your email address or specifically ask us to provide you more information about our products and services, you provide your consent to us to process information that may be called personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our emailing you when you sign up to our Newsletter.
However, sometimes you might give your consent implicitly to your personal information, for example: –
2.1 when you send us a message by e-mail to which you would reasonably expect us to reply;
2.2 when you purchase a product we will send you order confirmation and possibly links to other products that might interest you.
2.2 where you enter your email address on our website during the check-out process (but not completed your order). In this instance, we may then email you to remind you of what was in your shopping cart and invite you to complete your purchase;
2.3 as part of our ongoing customer experience, when you make a purchase through our website, we may invite your feedback on our services and also send you friendly emails with our news updates and products that we think you would be interested in. These emails are all sent securely using a reputable company called ‘Mailchimp’ and you will always have the option to ‘unsubscribe’ should you no longer wish to receive these.
2.4 we may aggregate your personal information in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. We do not use your information in any way that would identify you personally and we do not sell your email address to any third party, this is strictly against our policy.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting us at email@example.com or by ‘unsubscribing’ to our emails at any time.
3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
4. Information relating to your method of payment
Payment information is never taken by us or transferred to us directly through our website. Our employees and contractors never have access to it. At the point of payment upon checkout, you are transferred to a secure page on the website of either trusted payment providers ‘SagePay or PayPal’. That page may be branded to look like a page on our website, but it is not controlled by us.
5. Information relating to you contacting our support team
When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
Use of information we collect through automated systems when you visit our website
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
An example might be for us to use Google Analytics to measure the performance of our website.
We may use the information we obtain from your use of our cookies for the following purposes:to improve the website’s usability, to analyse your use of our website, to provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.
Disclosure and sharing of your information
7. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
8. Where is Data processed
Our Company the Red Door Gallery is based in Scotland, UK and our website is hosted in the UK.
Access to your own information
9. Access to your personal information
9.1 At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
9.2 To obtain a copy of any information that is not provided on our website you may send us a request at firstname.lastname@example.org
9.3 After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
10. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact our data controller at email@example.com
11. Use of site by children
11.1 We do not sell products or provide services for purchase by children, nor do we market to children.
11.2 If you are under 18, you may use our website only with consent from a parent or guardian
12. How you can complain
12.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
12.3 If you are in any way dissatisfied about how we process your personal information, we hope that you will contact us first so that we can help put it right for you. We are, however, duty bound to advise of your rights to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
13.1 to provide you with the services you have requested;
13.2 to comply with other law, including for the period demanded by our tax authorities;
13.3 to support a claim or defence in court.
14. Compliance with the law
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
Unless otherwise stated, all information on this web site is owned by The Red Door Gallery. This site, or any portion of, may not be reproduced, copied or re-sold for commercial purpose.