When you place an order on the The Red Door Gallery website, which includes sending a payment, it is deemed binding.
All prices shown are in UK Sterling and any delivery costs are displayed on the ‘Check Out’ page.
Payment for all goods must be made in advance by credit/debit card or Paypal at the time of ordering. We accept payment with Visa, Mastercard, and any other cards available through Paypal.
The Red Door Gallery is fully ‘PCI Compliant’ and use the online payment gateway SagePay who have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your card and personal details remain secure throughout the transaction process.
We accept the following credit cards through the SagePay gateway:
Visa, Mastercard, Maestro, Solo, Switch
We can also accept payment through PayPal
SHIPPING / DELIVERY TIMES
Standard Delivery /Timescales
We aim to have all orders (UK and International) shipped within 2 working days from when the order is received, however it is often sooner. Once dispatched, we will email you to let you know the goods have been sent.
Approximate delivery timescales are as follows.
- UK – 2 to 5 days (unless during ‘peak’ periods when timescales may alter)
- European / EEC – 14 to 21 days (please also see below regarding customs charges and / Import Duty)
- International / Rest of World – 10 to 14 days
Express Delivery and Special Requests
We can offer Special Delivery (next Day service) for UK deliveries ordered before 12 noon. If you require this service, please call us on 0131 477 3255 to make your order by telephone. We will advise of the ‘Special Delivery’ postage cost and when you can expect delivery. If you are an International Customer have a special request for delivery then please contact us on firstname.lastname@example.org.
OUT OF STOCK
Whilst we take every care to ensure that our on-line shop is up to date, there may be rare occasions when items purchased are ‘out of stock’. If this is the case, we will contact you with an estimated delivery date and if this is not acceptable we will offer to refund the purchase.
UK Postage All UK deliveries are charged at a flat rate of £4.95 using Royal Mail ‘Tracked 48 Service’ (see https://www.royalmail.com/sending/uk/tracked-48). We generally dispatch all orders on the same day / day after receipt and Royal Mail tracked service usually takes 2 to 3 working days.
UK Special Delivery (next working day) We can offer ‘Royal Mail Special Delivery’ (next working day service for UK deliveries) for most orders at a cost of £14.95. If you require this service, please call us on 0131 477 3255 to process the order by telephone. This enables us to ensure that the item(s) are in stock and that the order makes its way to our dispatch team straight away.
European Postage All European deliveries (all Countries in the EU/EEC) are charged at £14.95 – this is a ‘Fully Tracked’ Service.
Rest of the World / International Postage Depending on destination international deliveries (i.e. not EU/EEC) are charged at £21.95 with the exception of Australia, New Zealand and also The United States of America (who dramatically increased USA prices in August 2020 🙁 These 3 destinations are charged at £24.95 for a ‘Signed for / Tracked’ mail service (max 2kg shipping weight for goods and the overall dimensions of package not to exceed 90 cm).
N.B. Please note that some bulky / heavier items have a higher delivery charge (than stated above). If this is the case, we will contact you by email once we receive you order and advise of the exact shipping cost (whereupon you can decide either to proceed with the purchase or request a full refund).
See further information regarding Postage and Delivery.
CUSTOMS CHARGES, IMPORT DUTY AND VAT
Please note that The Red Door Gallery (the seller) is not liable for any customs charges or import VAT that may be applicable on goods dispatched and received in EU, EEA and other International Destinations (i.e. countries other than the UK). It should be noted therefore that customers (the buyer) may have to pay additional charges for import Duty and/or VAT to their respective governing tax authority which would typically be to the postal carrier and delivery agent. Customs process may delay the delivery of goods from the times stated.
European Union /EEA Countries (VAT) – Whilst there is no ‘Import Duty’ applicable (due to the Brexit Agreement) on goods imported from UK, VAT is now payable on all goods imported from the UK, eg. France VAT 20%, Spain VAT 21%, Germany VAT 19%.
All EU/EEA and International Deliveries are sent on a ‘Delivered at Place’ (DAP) basis, which means the seller is responsible for the delivery of the goods (including transport costs) to the named destination of the buyer. The costs of carrying out all the necessary customs / import formalities are expressly excluded. These costs (if applicable) are borne by the buyer, meaning that all taxes incurred when importing to the country of destination must be paid by the buyer or the recipient.
Damaged goods – In the unlikely event that your order arrives damaged, please contact us immediately so that we can arrange a replacement of your order. We will also ask for the damaged goods to be returned.
Exchanges / Credit Note – Whilst we hope that you are delighted with your order, we understand that sometimes you may wish to return the goods. Please just let us know, post the item back within 14 days of receipt to the address below and we will gladly offer you an ‘exchange, credit note or gift voucher’ to the value of the goods purchased.
The Red Door Gallery, 42, Victoria Street, Edinburgh, Midlothian, EH1 2JW, UK.
Customers are responsible for return postage costs. Please wrap the items very securely and use an insured / registered delivery service, keeping the receipt in case of any damage in transit. We cannot accept liability for goods lost or damaged in transit.
If you have any particular feedback or questions regarding our postage prices / delivery service or returns policy, please feel free to email us at email@example.com
Unless otherwise stated, all information on this web site is owned by The Red Door Gallery. This site, or any portion of, may not be reproduced, copied or re-sold for commercial purpose.